Refund Policy

1. Summary

ROAMiQ Cloud subscriptions are billed in advance and renew automatically. We provide a one-time, no-questions-asked 7-day refund window for new subscribers; outside that window subscriptions are non-refundable but can be cancelled at any time to stop future renewals.

2. 7-day refund

Within seven (7) days of your first paid Subscription on a given LarsCo account, you may request a full refund of that Subscription, once per account, by emailing [email protected]. The refund is issued to the original Stripe payment method within 5–10 business days. Your Subscription is cancelled and paid features are turned off at the time the refund is processed.

3. Exclusions

The 7-day refund does not apply to:

• Renewals (only the first paid Subscription qualifies).
• Enterprise or fleet annual prepayments or any other subscription terms negotiated under a custom written agreement.
• Subscriptions terminated by LarsCo for breach of the Terms or AUP.
• Hardware purchases (those are governed by the ROAMiQ Hardware return policy at our retail partners).

4. How to request

Email [email protected] from the email address on your account with the subject line "7-day refund request." Include your account email and the date you subscribed. We will reply within one (1) business day to confirm receipt and process the refund. You do not need to provide a reason.

5. Chargebacks

If you have a billing dispute, please contact us before issuing a chargeback so we can resolve it directly. Unjustified chargebacks may result in account suspension and may be contested through the Stripe dispute process.